At “sonoff.us,” we strive to provide efficient and reliable shipping services for our customers. This policy outlines the terms and conditions related to shipping, delivery, and returns. Please read this carefully to understand how our shipping process works.
1. Order Processing Times
After placing an order, we process it within a specified timeframe. Orders received by 4:00 PM are typically posted the next business day.
Please note that processing times exclude weekends and holidays. If you place an order after the cutoff time, it will be processed on the following business day.
2. Domestic and International Shipping Options
We offer both domestic and international shipping options.
Domestic Shipping: Our domestic shipping covers specific regions. Please refer to our website for qualifying areas.
International Shipping: We ship to various countries. Estimated delivery times for international orders are also available on our website.
3. Shipping Costs
Shipping costs are transparently communicated to our customers.
If your order meets a certain threshold, we offer free shipping. Take advantage of this incentive!
4. Shipping Carriers
We use reputable carriers such as UPS Ground or FedEx Ground for shipping.
The choice between UPS Ground and FedEx Ground depends on which carrier offers the better rate for us.
5. Shipping Labels
Shipping labels are generated on the same day the order is placed (during business hours).
This ensures timely processing and dispatch of your order.
6. Returns
Returns should be sent to the same shipping address from which the order was originally shipped.
Customers are responsible for return shipping costs.